& I Software Policies
If paying by check,
please print and fill out the Childcare_Sage_Order_Form
and mail the form along with your check payment to:
608 Warfield Drive
Rockville, MD 20850
new software orders purchased online are available for immediate
download. Approved purchase orders faxed to us are available
for download the same day that we receive the fax, and orders
paid for by paper check and mailed to us are available for download
the same day we receive the order.
ship out a Childcare Sage Software Package via USPS First Class
mail with every purchase. All payments by check may be subject
to a 5-7 business day delay while checks clear. All software
is usually mailed out within 48 hours of the completed payment,
and most users receive the software within 3 business days of
us mailing it out.
shipped Childcare Sage Software Package includes the software
product on CD-Rom or DVD, an installation booklet, and the software's
serial number in a sealed, tamper proof, green envelope. (The
serial number envelope is inside the software package.)
Childcare Sage software comes with a 60 day 100% money back guarantee, and will work for 30 days before it must be registered.
After your purchase, we mail you the Childcare Sage Software
Package which includes the software on CD-Rom / DVD, an installation
booklet, and the software's serial number in a separate, sealed
green envelope. To use the software beyond 30 days from when you install it, you will need to open the separate sealed green envelope. Once the serial number envelope is
opened, no refunds will be given. Additionally, if you request
the serial number by email or through phone support, there will be no
refunds given once the serial number is given to you. Please keep in mind that the custom work that we do specifically for your center including rate calculators and data conversions are not refundable and are charged for according to our pricing sheet.
M2SYS Fingerprint Package is ordered from us but shipped directly to you from M2SYS via FedEx from Georgia, USA. Our contract with M2SYS lets us sell their fingerprint system for about 1/2 the retail price, but doesn't allow returns. We have been using the M2SYS system for about 4 years and have never had an issue with it. M2SYS does provide a 2 year warranty on the fingerprint scanner and we are available to answer any questions you might have about installation and use.
In the unlikely event that you want to return
our software, simply contact us by phone or email to get an
RMA number, write the RMA number on the outside of the software
package, make sure the software package includes the software
product CD-Rom and the sealed and unopened green serial number
envelope, and return the entire software package to us postmarked
within 60 days of the purchase date. We will issue a credit
as soon as we get the software package back.
will only accept a software product return if the software package
is returned to us and postmarked within 60 days of the purchase
date, the serial number envelope has not been opened, and that
you have a valid RMA number written on the outside of the package.
Returns that lack an RMA number, contain an opened serial number
envelope, or that are postmarked after 60 days from the purchase
date, will be sent back to you.
return rate is very low, and usually our software is returned
because the user couldn't figure something out and didn't bother
to call us for help. Please keep in mind that our support staff
is available to assist you in installing, configuring, and using
our software. Our support staff can be reached by phone or email,
whichever you prefer during support hours (M-F 9am-5pm EST),
and our product forums are always available.
send any questions regarding our return policy to firstname.lastname@example.org.
and New Version Updates
Childcare Sage comes with 1 year of phone, online, and email
support and 1 year of new version updates from the initial purchase
date. Support includes unlimited help with installing, setting
up, and using our software and free updates to all new versions
of our software released during the support period.
Please keep in mind that networking support includes remote
web-based support to help you set up and troubleshoot the Childcare Sage onto your center's existing and functioning network. Please keep in mind that we can not help you set up a network at your center, and that all of the computers that you want to run the Childcare Sage on must be able to see each other, including the Timeclock computer/s. To check if the computers can see other for:
Windows XP: click the Start button in Windows, then My Network Places (left side), then View Workgroup Computers
Windows Vista/7: click the Start button in Windows, then Computer (right side), then Network
your support is more than 60 days expired and you need support, it
is either charged on a per issue/call basis of $65, or you can
repurchase the software at 50% of the retail price. Repurchasing
the software which will get you the newest version along with
1 year of support and updates from the date you repurchase the
strongly recommend that you renew your annual support
package to keep your software current and to also get free unlimited
help and support when you need it. Keep in mind that our purchased
software will continue to work indefinately regardless of whether
you renew your support package.
systems can interface with other programs from Microsoft Office,
Image Viewer Programs, and other applications. Aside from networking,
which is included in our Support w/networking Package, we cannot
provide support for software that we did not create.
Please direct all support questions about outside
programs to the developers of those programs.
any custom development, such as custom reports, billing functionality,
or batch functionality, we quote a fixed cost and time frame before any work begins. As such, for custom work up to $500, full payment is due before work begins, and over $500, half is due before
work begins and the remaining half is due upon delivery of the
make every attempt to keep our users satisfied with our products.
We thoroughly test every product before it is released. After
we test the product, we give a limited number of that product
to users and elicit their feedback. We release our products
only after they have proven to be useful, stable, and according
to our knowledge error/bug free.
because of the myriad of functions within our products, there
is a small possibility that an error will make it into the production
version of our products. We ask our users to inform us of any
issues that arise out of the use of our products. These issues
can include suggestions, recommendations, error reports, or
new functions that the user would like to see in future versions
of our products. All of our products can be simply and effortlessly
upgraded to the latest version of that package without any data
loss. If one of our users reports a critical error in our product,
we immediately resolve that error and make the corrected software
available for download on our website. We then e-mail update
instructions to all of our users that use that product and are
currently registered for support. Non-critical errors are corrected
in the next release of that product.
make every effort to assist our users in keeping their information
safe. Our backup program allows our users to easily backup and
store their data. Because our products are written in Microsoft
Access 2002/XP, there should be no compatibility issues with
Windows operating systems. That being said, hard drives crash
and computers break. By using our products, our users agree
that our liability is limited to replacing our software on CD-Rom
/ DVD only. We are not responsible for lost data, time and effort
required to re-enter data, or anything else except replacing
piracy is an important issue to us. Our revenue and growth depends
on users of our products purchasing those products. Because
all software can be duplicated and distributed without reimbursing
the creator and owner of that software, we cannot ensure that
all users of our products have purchased those products. Unauthorized
users of our products will not receive any support and will
further be prosecuted to the full extent of the law.
products save our users time and make them money. We hope that
users of our products see their value and do the right thing.